User Manual
Welcome to our shop! This guide will help you navigate our website and answer common questions about placing an order, payment, and tracking.
1. Browsing Products
Explore our wide range of products by navigating through the categories on our homepage. Use the search bar to find specific items quickly.
2. Placing an Order
- Select the product you want and choose any specific options (size, color, etc.).
- Click "Add to Cart" to add the item to your shopping cart.
- Once you've added all desired items, go to your cart by clicking on the cart icon at the top.
- Click "Proceed to Checkout" and fill in your shipping and payment details to complete your purchase.
3. Payment Options
We offer several secure payment methods:
- Credit/Debit Card: Visa, Mastercard, American Express.
- PayPal: Use your PayPal account for a quick and secure checkout.
- Klarna: Order now, pay latter
All payments are processed securely to protect your personal information.
4. Order Confirmation
Once you complete your order, you will receive a confirmation email with the details of your purchase.
5. Shipping & Delivery
- Orders are typically processed within 1-2 business days.
- Standard shipping times are 8-10 business days.
- You will receive a tracking link once your order is shipped.
6. Tracking Your Order
You can track your order by clicking on the "Track My Order" link in your confirmation email or by visiting our website and selecting "Meine Bestellung verfolgen" in the main menu.
7. Returns & Refunds
If you’re not satisfied with your purchase, we offer a 14-day return policy. For more details, please check our Returns & Refunds page or contact customer support.
8. Customer Support
For any inquiries, please contact us at katbuddiesshop@gmail.com or reach out via our Contact Us page. We’re here to help!